Businesses in the hospitality and entertainment industry heavily value customer experience among others. These businesses go far and beyond to offer the best quality service possible to their customers. They provide great deals, useful amenities, and resources, creative and relaxing environment, and an overall quality experience. With this, they provide concierge services to fulfill the needs and requests of their customers.

Concierge Software

See the full article to know more about this software, its benefits, its features, the top 10 software platforms available in the market, and answers to the frequently asked questions.

6+ Concierge Software

1. ALICE

alice

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Rating: 5/5

Price: Custom

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2. VirtualConcierge

virtualconcierge

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Rating: 5/5

Price: FREE

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3. FCS Concierge Services

fcs concierge services

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Rating: 5/5

Price: Custom

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4. ResortSuite CONCIERGE

resortsuite concierge

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Rating: 5/5

Price: Custom

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5. Hotefy

hotefy

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Rating: 4.8/5

Price: Custom

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6. INTELITY

intelity

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Rating: 5/5

Price: Custom

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7. Trabble

trabble

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Rating: 4.8/5

Price: FREE

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What is Concierge Software?

Concierge Software provides a platform for hospitality professionals in fulfilling the needs of their customers. This software provides the tools and functionalities needed to efficiently deliver their tasks. Concierge Software is commonly used in hotels, vacation rentals, malls, and resorts to cater to the needs of the people. This software makes a smooth workflow and effective communication between departments.

Benefits

Using Concierge Software improves the way you do business. This will heavily benefit those in the hospitality industry because this will lessen the overwhelming influx of requests from customers. Concierge Software increases the number of happy and satisfied customers.

Features

Concierge Software is equipped with different tools, functionalities, and features needed to maximize its performance. Among the commonly used ones are CRM software, communication tools, scheduling, and booking functionalities, database feature, and data management tools.

There are more benefits and features present in each of the software platforms below. Check on each one to find the perfect match for you.

Top 10 Software

1. ALICE

ALICE is trusted by over 25,000+ hoteliers and top brands like Rosewood Hotels & Resorts, Coast Hotels, Fairmount Hotels & Resorts, Marriot, and Posadas. This hotel operation software provides an all-in-one platform that automates and streamlines hotel operations, from communication with different departments to boosting productivity to increasing guest satisfaction.

2. Virtual Concierge Service

A customized digital concierge for your hotels, resorts, or vacation rentals— Virtual Concierge Service. This software offers results that are: amazing guest experiences with 5-star feedback, saves time and improves workflows, do something amazing for your clients and locale, and create quality content and insights.

3. FCS Concierge Services

Service management you deserve— FCS Concierge Services. This software is always at your service delivering timely assistance, efficient guest item handling, honest and systematic lost-and-found service, and improved inventory levels every time. FCS Concierge Services has 24/7 global support, complete solution, and 8,000+ installations.

4. ResortSuite CONCIERGE

Offering the best third-party reservation system— ResortSuite CONCIERGE. This software knows their guest and knows how to efficiently serve them with a quality personalized experience.ResortSuite offers to book everything anywhere, anytime. They also streamline operations through talent-based applications and web-based management systems.

5. Hotefy

Digital Concierge made it even better with Hotefy. This software platform gives access to concierges wherever and whenever you need them. Hotefy has a clean and easy-to-use interface perfect for all types of customers. Hotefy promises a 30% increase in revenue, an increase in customer rating, and a reasonably priced with reduced-cost services.

6. INTELITY

INTELITY is hospitality’s broadest technology platform. They deliver a contactless guest experience that will make the whole process efficient and fast. This platform is trusted by the leading brands in the hospitality industry such as Hard Rock Hotel & Casino, HYATT Hotels & Resorts, and OAKLAWN Racing, Casino and Resort. INTELITY offers services that are exemplary and are proven by numbers— 141,000+ hours saved, 2,800,000+ service requests processed, and 31,000,000+ platform dining sales.

7. Trabble

Giving conversations a new level of quality— Trabble. Trabble is a guest engagement platform that is highly rated and can be used for free. They are trusted by the world’s biggest names like Changi Airport Group, Hyundai, Cloudbeds, and Sunway. Trabble increases sales, reduce cost and levels up guest satisfaction.

FAQs

Is Concierge Software helpful?

Concierge Software was created to assist hospitality, tourism, entertainment industries, and other industries that deal with customers.

What is concierge?

A concierge is a staff of a hotel or any business of the likes that assist the customers on their bookings, reservations, scheduling, and their special requests.

Is Concierge Software for free?

Concierge Software is reasonably priced at different price points. Some offer a free trial on their services, while others offer free use of their basic features.

Achieve the A+ customer experience you wanted through Concierge Software. This software will not only help your customers but your staff as well. Check on the full list above and assess the best one for your needs now!

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