Inevitably, there are times when your employees experience bumps in their workflows. In situations like this, are your IT personnel able to quickly respond to their issues at work? There are many IT tools (often traditional ones) out there that can help your IT personnel monitor and manage performance from the perspective of technology. But to ensure automated remediation and improved employee digital experience, there has to be a solution that will allow your IT teams to measure and manage experience from the end user’s perspective. This calls for end-user experience monitoring (EUEM) software.
What does EUEM do and how does it help empower and delight people at work? Let’s find out more in today’s blog.
13+ End User Experience Monitoring Software
1. Dynatrace
2. SolarWinds Pingdom
3. ThousandEyes
4. Aternity
5. Catchpoint
6. AppNeta
7. Micro Focus AppPulse Suite
8. Request Metrics
9. Nexthink
10. EG Enterprise
11. Germain APM
12. Raygun
13. SysTrack
14. Sematext Cloud
What Is End User Experience Monitoring Software
End-user experience monitoring (EUEM) software, also known as digital experience monitoring tools, provides your IT teams visibility into users’ digital experiences with given machines, tools, and websites. EUEM software begins its work by gathering information about how applications and business transactions affect front-end experience; then, presents this information to IT personnel in a way that reflects the user (such as employees) perspective in digestible tables, charts, graphs, etc. In addition, the information gathered can be useful for the analysis of software license utilization patterns and budget rationalization.
Benefits
EUEM is a managed service designed to provide visibility into user experience by monitoring and reporting on their specific performance of application activities across any application type, local, cloud, multi-cloud, web, virtual desktop infrastructure (VDI), or enterprise. By implementing this software in your VDI and application virtualization, you can improve troubleshooting, reduce IT spend, identify shadow IT (non-compliant) application usage, ISO/GDPR support (by software and asset auditing), and support IT investment by gaining outcomes-based information.
Features
Features of EUEM software include:
– proactive performance monitoring
– visibility into all application performance, including the third party
– software audit
– real-time performance dashboards
– application SLA monitoring
– visibility of end-user hardware, OS, and application resource/stability
– historical and real-time analysis and reporting
– validation of user experience/productivity
– continuous monitoring of end-user experience, application transactions, infrastructure, and networks
– compliments and enhancing existing monitoring tools
Top 10 End User Experience Monitoring Software
1. Dynatrace
Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. This APM platform uses AI-supported algorithms to offer continual APM self-learning and predictive alerts for proactive issue resolution.
2. SolarWinds Pingdom
SolarWinds Pingdom is a website uptime monitoring and alerting tool offering additional reporting and real-user monitoring capabilities. This solution is a part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.
SolarWinds Pingdom has 45 employees and makes $15M in revenue.
3. ThousandEyes
ThousandEyes provides DEM with APM integration within a broader network monitoring platform. This tool focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring. ThousandEyes makes $102M in revenue and has a workforce size of 400 employees.
4. Aternity
Aternity’s DEM platform offers AI-powered analytics and self-healing control in order to improve employee productivity and customer satisfaction, get to market fast with high-quality apps, drive down IT operational costs, and other purposes.
5. Catchpoint
Catchpoint is a digital experience management solution designed to empowers users to proactively monitor, analyze, and troubleshoot the performance of all digital services and the experience of end-users. Catchpoint has 240 employees and makes $45M in revenue.
6. AppNeta
AppNeta offers performance monitoring solutions for distributed, cloud-connected, digital enterprises. AppNeta’s SaaS-based solutions provide IT personnel the application and network performance data, allowing constant monitoring of user experience across any application, network, data center, or cloud.
7. Request Metrics
Request Metrics is a simple, easy, and affordable way to monitor the real user performance of a website. This solution focuses on understanding the performance as experienced by real users and showing end-user experience monitoring metrics that any developer can understand.
8. Micro Focus AppPulse Suite
Micro Focus AppPulse Suite is an integrated solution designed to deliver excellent UX and better business decisions by allowing continuous improvement of both the app and the UX. This suite automates the delivery of user-focused apps and provides the tools needed to consistently deliver web and mobile apps with superior digital user experience, thereby accelerating the process.
9. Nexthink
Nexthink is a SaaS provider that provides a digital workplace experience management platform that combines real-time analytics, instant remediation, automation, and employee feedback across endpoints and applications. Nexthink makes more than $100M in revenue.
10. ControlUp
ControlUp provides end-user experience monitoring that focuses on finding the root cause of IT issues, remediate directly from its UI instead of having to rely on several tools, and strategically analyze historical resources, usage, and issues data.
FAQs
Why Is Digital Experience Monitoring Important?
Efficiency, proactivity, and productivity are essential in your overall business operations. With DEM, you can improve the end users’ (typically employees’) productivity and satisfaction when working with your company’s digital systems and interfaces.
How Is Digital Experience Monitoring Different from Application Performance Monitoring (APM)?
DEM provides data from the front-end user’s point of view. APM, on the other hand, focuses on the technical application performance signals. However, some elements of application performance management are also included in DEM functionalities.
Why Is User Experience Important?
User experience tries to fulfill the user’s needs. Without it, it may not be possible to provide positive experiences, and in turn, decrease user loyalty to the product or brand.
With the recent developments in technology, it is now possible to troubleshoot IT issues more quickly. By monitoring the end-to-end user experience, IT teams can keep insights into application performance from the end user’s perspective to quickly identify application issues and significantly reduce mean time to repair (MTTR).
Furthermore, recent the application environment is becoming more and more complex, IT teams are faced with high volumes of data. But with EUEM software, IT teams are given automated, powerful tools to monitor and optimize the end user’s digital experience as these solutions allow measurement and analysis of client-side performance.
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