Patients are more involved in their own health care. Thus, as a healthcare provider, you need to build a stronger relationship with them in order to improve care and patient satisfaction. By building better communication and providing quality customer service processes, you make stronger connections with your existing patients and attract new ones. All these can be made possible with a healthcare customer relationship management (CRM) software tool.


Check out some of the best healthcare CRM software we have lined up for you!

13+ Healthcare CRM Software

1. Bitrix24

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Rating: 4/5

Price: $24/Month

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2. Trello

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Rating: 5/5

Price: $12.50/Month

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3. Salesforce Sales Cloud

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Rating: 4.8/5

Price: Free

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4. Monday.com

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Rating: 4.8/5

Price: $24/Month

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5. Caspio

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Rating: 4.6/5

Price: $100/Month

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6. Pipedrive

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Rating: 4.6/5

Price: $12.50/Month

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7. PlanPlus Online

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Rating: 4.3/5

Price: $12/Month

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8. BestNotes

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Rating: 4.2/5

Price: $50/Month

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9. Wingmate

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Rating: 4.6/5

Price: $99/Month

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10. Nextgen

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Rating: 4.3/5

Price: $379/Month

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11. TynetOnline

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Rating: 5/5

Price: Custom

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12. BestoSys

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Rating: 5/5

Price: $40/Month

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13. PatientPop

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Rating: 5/5

Price: Free

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14. Nimble

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Rating: 5/5

Price: $19/Month

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What Is Healthcare CRM Software

Healthcare CRM software is a customer relationship management system specifically designed for any healthcare organization. The software lets you keep in touch with the best customer service processes and keep aggregated patient demographics updated. Upon implementation, you can use the CRM system to set up an online medical platform, enabling the scheduling of medical appointment.

Healthcare CRM software is not just patient-centric, it also caters to the overall improvement of internal processes in your healthcare organization. It does so by providing useful reports and metrics for daily analysis of the facility’s work. In addition, it also improves the automation of the medical billing process and resource management.

Benefits

With CRM software for your patient management processes in place, you can learn more about your patient behavior, needs, and demands to develop better relationships with them. Apart from that, you can also make instant health assessments, proactively help with patient health management, efficiently synchronize care, and respond to patient inquiries faster. The benefits of implementing CRM software are endless. Besides its patient-oriented uses, healthcare CRM software also helps you regulate admin tasks to focus more on the patients’ needs and easily monitor your outreach pipeline to close new deals faster.

Features

Each version of the healthcare CRM software has its own special set of features. Regardless, these features can make things easier and better for your overall healthcare processes.

Basic features include:
– Storing and updating centralized patient information
– Providing a platform for patient appointments
– Conducting patient diagnosis
– Doing follow-ups for patient return visits or check-ups
– Outlining the workload of doctors
– Being responsive to all devices
– Digging deeper with detailed reports
– Overseeing patient medication

Top 10 Healthcare CRM Software

1. Veeva CRM

Veeva CRM was founded in 2007 to offer healthcare organizations a suite of end-to-end solutions to help them deliver intelligent customer engagement, resource planning, coordination across multiple channels, and efficient data consolidation.

Veeva CRM’s revenues reach between $408M to $410M. All their successes were made possible by their 2,553 employees.

2. HC1 Healthcare CRM

HC1 Healthcare CRM equips professionals with actionable key metrics to monitor a patient’s health journey. With its excellent features and good reviews, more and more customers choose HC1 Healthcare CRM, helping them generate $34M in revenue. All these are made possible by their 117 employees.

3. Salesforce Health Cloud

Salesforce Health Cloud is a patient relationship management (PRM) software allows healthcare organizations to collaborate across departments faster, understand patients deeper, and build a one-to-one relationship throughout the patients’ journey.

The company’s revenues are currently at $5.96B and has 40 employees working together to achieve their success.

4. VerioMed

VerioMed is a healthcare CRM platform that has intelligence, analytics, and order entry modules. They generate 1.1 billion USD in revenue.

5. Influence Health

Influence Health not only helps you manage the patient relationship but also helps you understand the patient demographics and adoption of high-value patients and prospects. The company currently generates $11M in revenue and has 201 employees.

6. Evariant

Evariant generates $30.87M in revenue with 59 total employees across all of its locations.

7. Sequence Health

Sequence Health has a suite of healthcare tools and services, including patient intake forms, webinars, and search engine marketing. The company has 73 employees and generates $13M in revenue.

8. Leadsquared

Leadsquared helps around patient acquisition, communications, and engagement. With the help of their good reviews, many users start to choose Leadsquared, helping them generate an estimated annual revenue currently at $52.5M. The company has 481 employees who make all these possible.

9. Insightly’s Health and Wellness CRM

Insightly’s Health and Wellness CRM mainly helps in managing contacts. Currently, Insightly generates $28M in revenue and has 135 employees.

10. PlanPlus

PlanPlus has one of the best healthcare CRM and task management systems, which made it possible for them to garner good reviews. The company has 29 employees and generates $5M in revenue.

FAQ

How Do Healthcare Organizations Use CRM Software?

Patient data is stored by a CRM system in a communications module to make it readily available to employees through the healthcare system. The goal is to schedule and track patient appointments, interactions, and other key patient management processes. CRM software can also calculate specific metrics, including patient retention, rate, and length of stay, among others.

Can a CRM Not Be Successful?

There are times that CRM software may not be successful, especially when it comes to generating revenues. One of the main reasons why healthcare CRM may fail is when systems are too often used for inspection. This means the system usage is concentrated on progress reports, forecasting, and predicting project delivery dates, among others, rather than creating improvement in the sales process.

How to Use Healthcare CRM to Promote Patient Engagement and Loyalty?

Healthcare CRM takes a holistic look at each prospect and patient. With this, healthcare organizations will be able to personalize outreach and communication to each individual. We all should remember that patients prefer to interact with patient-centered organizations and remain loyal to them.

The health industry is continuously growing and becoming more competitive over time. With this in mind, are you just going to let your healthcare business get left behind?

An excellent way to gain a great advantage for your healthcare business is to offer accurate and timely patient service processes. To help you achieve that, healthcare CRM software is your excellent tool.

 

 

 

 

 

 


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