Managing IT services keeps your hands full, and even then, you cannot guarantee that you can achieve your desired outcomes. That said, take a step forward and move on from the conventional and inefficient methods and start leveraging IT service software to the best of your advantage as early as now. Take the first step in optimizing your IT services and choose your modern solution from his article.


22+ IT Service Software

1. SolarWinds

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Rating: 4.8/5

Price: FREE

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2. Zendesk

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Rating: 4.5/5

Price: $49/month

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3. Jira Service Desk

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Rating: 5/5

Price: FREE

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4. Freshservice

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Rating: 4.7/5

Price: $13.68/month

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5. Wrike

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Rating: 4.6/5

Price: FREE

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6. MHelpDesk

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Rating: 4.7/5

Price: Custom

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7. Spiceworks

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Rating: 4.9/5

Price: Custom

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8. Atera

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Rating: 5/5

Price: $79/month

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9. Vivantio

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Rating: 4.7/5

Price: $42/month

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10. NinjaRMM

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Rating: 5/5

Price: Custom

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11. Caspio

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Rating: 4.8/5

Price: FREE

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12. FootPrints

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Rating: 5/5

Price: FREE

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13. ServiceDesk Plus

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Rating: 5/5

Price: Custom

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14. Quick Base

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Rating: 5/5

Price: FREE

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15. Bpm’Online Service

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Rating: 4.8/5

Price: FREE

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16. BOSS Solutions

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Rating: 4.9/5

Price: Custom

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17. ISupport

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Rating: 5/5

Price: Custom

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18. HaloITSM

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Rating: 4.8/5

Price: $54.78/month

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19. Motadata

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Rating: 5/5

Price: FREE

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20. Aisera

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Rating: 5/5

Price: Custom

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21. Vision Helpdesk

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Rating: 4.7/5

Price: $12/month

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22. OneSoft Connect

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Rating: 4.8/5

Price: FREE

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23. TeamDynamix

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Rating: 4.8/5

Price: Custom

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What Is IT Service Software?

IT service software is a digital solution designed to help IT teams with their daily operations to provide seamless IT services. With this software, users can track requests and monitor processes under one roof, giving a more centralized view and improved control. It has ticketing software functionalities for streamlining the activities of documenting questions and requests and organizing them. This software measures essential metrics and analyzes data analytics regarding reported incidents, giving you better insights into the effectiveness of your services.

Also, it has digital tools for simplifying the tasks of cloud computing, issue auditing, and other complex processes. In addition, it provides a platform for communication and collaboration, making it easier for IT teams to provide support.

Benefits

This technology provides workflow automation capabilities that allow IT teams to design and structure automated workflows, improving overall productivity and efficiency. Also, it enhances visibility into processes, giving users a better grasp on the progress and performance of projects. In addition, investing in this software solution allows you to cut operational costs and improve approaches to resolving incidents. 

Features

The software of your choice is a crucial aspect of the effectiveness of your IT service management processes. That said, ensure to get the one that can best meet your needs and can aid you with implementing your strategies. One element you should look into is their compatibility with the size of your organization and their supported digital devices. Also, study your options in the software market more meticulously by considering their pricing plans and service offerings. In addition, you should check whether or not they offer the following essential features:

  • Configuration management tools
  • Compliance management features
  • Ticket management tools
  • Live chat platform
  • Knowledge base functionalities
  • Analytics platform
  • Request tracking capabilities
  • Incident management tools
  • Change management features

Top 10 IT Service Software

1. Jira Service Desk

With this IT management platform, you can use features for audit management and capacity management. Its company, Atlassian, has 5,752 employees and has 2.1 billion dollars in generated revenue. 

2. SolarWinds

This IT service desk software has IT asset management and compliance tracking capabilities. They have a generated revenue of 938.5 million dollars and have 3,200 employees. 

3. Zendesk

This IT service solution has tools for change management and problem management. They have 3,570 people in their team and have a revenue of 816.4 million dollars. 

4. Spiceworks

Spiceworks is an application performance management software with functionalities for task management and root cause analysis. They have employed 500 people and have a revenue of 214.45 million dollars.

5. Wrike

When you use this IT project management system, you can utilize activity tracking and IT risk management functionalities. They have 980 people working for them and have 142.4 million dollars in revenue.

6. NinjaRMM

A self service portal and deployment management tools are examples of features in this endpoint protection software. They have employed 228 people and have generated a revenue of 33.1 million dollars. 

7. Atera

Atera is a help desk software with tools for automatic patch deployment and release management. They have 78 employees in their team and have a generated revenue of 15.9 million dollars.

8. Freshservice

With this asset tracking software, you can streamline maintenance management and bug tracking. They have employed 78 people and have a generated revenue of 15 million dollars. 

9. Vivantio

Vivantio provides its users with call center management and automated routing capabilities. They have a generated revenue of 7 million dollars and have 30 people working for them.

10. MHelpDesk

You can simplify the processes of business process automation and preventive maintenance with this software. They have 3.9 million dollars in generated revenue and have 27 employees working for them.

FAQs

What do IT services include?

IT services entail sharing and employing technical expertise to optimize access, usage, and management of information technology. Also, it refers to the activities that require the application of skills to provide support to organizations and help them achieve a specific objective. The types of IT services include business process management services, infrastructure services, and application services.

What is ITIL software?

ITIL software is a digital solution that helps businesses figure out the most optimal way to deliver IT services. With this modern solution, you can gain better insights and analyze the performance of your processes, allowing you to pinpoint the areas that need improvement to achieve expected business outcomes. It has digital tools for data integration, task management, problem management, incident management, and other complex practices.

What are tips for better IT services management practices?

One of the tips you should incorporate in your IT management strategy is to go for IT automation. Doing so will allow you to reduce costs and minimize the possibility of human errors. Also, consider utilizing artificial intelligence capabilities to make your processes more reliable. Another tip is to invest in IT asset management solutions and use a live chat platform to deliver a better customer experience.

Have the right digital tool in hand to protect and manage your data and monitor your core processes by utilizing appropriate modern solutions to help you do the job. Ensure to practice the best methods and make data-driven decisions for your IT services for a smoother digital transformation and heightened operational efficiency with the best IT service software for you.


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