It’s easy to get started with live chat support, but making it a long-term, practical part of your customer service strategy requires considerable consideration and commitment. Read on to find out why live chat support is essential, how to include it into your support strategy, and what it takes to provide excellent live chat help.


19+ Live Chat Software

1. Intercom

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Rating: 4.6/5

Price: Custom

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2. Podium

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Rating: 4.6/5

Price: Custom

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3. Zendesk Support Suite

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Rating: 4.5/5

Price: $49/month

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4. Zoho Desk

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Rating: 4.6/5

Price: FREE

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5. Freshdesk

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Rating: 4.6/5

Price: FREE

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6. LiveChat

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Rating: 5/5

Price: Custom

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7. Drift

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Rating: 4.5/5

Price: Custom

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8. Birdeye

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Rating: 5/5

Price: Custom

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9. Service Hub

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Rating: 4.5/5

Price: Custom

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10. Front

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Rating: 4.6/5

Price: $99/month

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11. Freshchat

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Rating: 5/5

Price: Custom

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12. hubspot

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Rating: 4.5/5

Price: $45/month

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13. LiveAgent

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Rating: 4.8/5

Price: $15/month

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14. LiveZilla

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Rating: 4.7/5

Price: Custom

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15. Nextiva

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Rating: 4.6/5

Price: $18.95/month

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16. ActiveCampaign

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Rating: 5/5

Price: $9/month

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17. Genesys Engage

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Rating: 5/5

Price: $75/month

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18. Kustomer

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Rating: 5/5

Price: Custom

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19. Tawk. to

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Rating: 4.6/5

Price: FREE

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20. UJET

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Rating: 5/5

Price: Custom

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What Is a Live Chat Software?

Live chat software is a messaging software that allows your company to interact with website visitors in real-time. Live chat software, often known as customer messaging software, enables live chat. You can use live chat software to start dialogues with new visitors to your website, communicate with returning customers, and provide help to current users. It’s a cutting-edge, ongoing, and contextual approach to increasing sales performance, closing more deals, and keeping clients for the long run. Live chat allows you to provide a more personalized customer experience, improve brand interactions, gain a competitive advantage, and get a sense of your consumers’ pulse.

Benefits

Customer happiness relies heavily on engagement and communication. Knowing the benefits of live chat software can help you maximize the program’s performance to improve your business’s operations. Here are a few of its benefits:

  • Providing customers with the convenience
  • It gives you a competitive advantage
  • Takes care of client complaints
  • Accommodates quickly

Features

The live chat software tool may do a wide range of tasks for your website. The following are some of the essential characteristics of live chat support software:

  • A tool that allows your operators to start the chat and reach out to your website visitors by providing immediate assistance.
  • Should have a robust tracking system that allows you to understand your website’s visitors’ activity better.
  • It should be able to rate their chat session with your agents using the program.
  • It should supervise your operators based on information about their performance.
  • Allows you to track detailed chat conversations in real-time and see who is actively chatting among your agents.

Top 10 Live Chat Software

1. Intercom

Intercom provides businesses with a cloud-based customer messaging platform that enables them to communicate with their customers. They generate $126 million in revenue and employ 600 people.

2. Podium

Podium is an online platform that provides businesses with customer review management and analytics solutions. They generate $162 million in revenue and employ 774 people.

3. Zendesk Support Suite

Zendesk is a customer care software and a help ticketing system for companies. They make $816 million in revenue and employ 3,570 people.

4. Zoho Desk

ZOHO provides maintenance services for network management and software. They generate $1 billion in revenue and employ 7,500 people.

5. Freshdesk

Freshdesk is a customer service software that enables organizations to provide seamless assistance to customers at all contact points. They have a $3 million revenue and 16 staff.

6. Livechat

LiveChat is an online customer service platform that includes live chat, a help desk, and web analytics. They have a $24 million revenue and 160 employees.

7. Drift

Drift is a customer engagement platform that enables businesses to communicate with their customers directly through their websites. They generate revenue of $93 million and employ 445 people.

8. Birdeye

Birdeye is a customer experience platform that provides businesses with solutions for reputation marketing, review management, and competitor analytics. They generate revenue of $73 million and employ 350 people.

9. Service Hub

The computerized maintenance management system is comprised of a collection of Web- and Windows-based applications known as the Service Hub. They generate $5 million in revenue and employ 27 people.

10. Front

Front develops a SaaS-based platform that enables businesses to collaborate via email. They generate $15 million in revenue and employ 180 people.

FAQs

What is customer service via live chat?

Customers can contact customer service agents in real-time using live chat. Rather than speaking with a representative over the phone, website visitors can connect with agents in real-time via a chat box within their browser.

What is live support, and how does it work?

Live chat is a type of technology that allows businesses to connect with users when they visit their media domains. For example, sales engagement, marketing, and customer service representatives use live chat to respond to questions from customers and prospects.

What is the definition of a chat agent?

Customers are assisted by a chat assistant who answers queries and provides real-time support for their issues. You could work solely in sales or troubleshoot technical problems in this field. Responding immediately via live chat and delivering pleasant and competent customer service is among your responsibilities.

Customer service is a continual process that sets the foundations for a successful business, and you can make your customers happy with the right tools and training. Today, most companies have an online presence in the form of a website or social media management, and they must open all doors and listen to their customers. Live Chat is one of the most important routes of communication, and it should not be overlooked!


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