As we all know, not all customers stay at one brand. They can simply leave you behind for new ones they just saw on TV. However, you can prevent this possibility from happening by predicting churn and generating effective plans to avoid this. Since predicting churn is challenging, you might need churn prediction software. Continue reading below for more.


10+ Best Churn Prediction Software

1. Churnly

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Rating: 4/5

Price: Custom

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2. Qymatix

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Rating: 4/5

Price: Custom

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3. Trifacta

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Rating: 5/5

Price: FREE

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4. Qualtrics

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Rating: 4.7/5

Price: $1500.00/Year

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5. Data Science Studio

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Rating: 4.5/5

Price: $0.01/Year

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6. RapidMiner

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Rating: 4.7/5

Price: Custom

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7. Fayrix

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Rating: 3.7/5

Price: Custom

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8. Optimove

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Rating: 4.5/5

Price: $4000/Month

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9. Pega Customer Engagement

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Rating: 4.7/5

Price: $97.00/Month

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10. Zendesk

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Rating: 5/5

Price: $19/Month

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11. Alteryx

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Rating: 4.7/5

Price: FREE

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What is Churn Prediction Software?

Churn prediction software is a technological tool with advanced features and functionalities, allowing you to acquire the complete data you need as we all as integrate them. Evaluating your customer’s behavior is never simple, especially when you have lots of them. You can use churn prediction software to calculate your customers’ experiences and actions and get an accurate forecast on their next move. It enables accurate data analytics, a comprehensive dashboard, alerting features, predictive analytics, etc.

Benefits

Churn prediction software delivers multiple benefits and advantages to your company. The increasing churn rate is alarming; it affects revenue and reputation. Traditional methods are time-consuming and prone to overlooks, hindering you from solving the issue. On the other hand, churn prediction software delivers the data you need to improve decision-making processes. It lowers costs, saves time, ensure accurate details, and improves operational efficiency, untangling most complications. 

Features

Features and functionalities are critical factors you need to analyze before buying the software that caught your interest. These two elements serve as the mechanics of the software, allowing them to operate and function and accomplish your commands. It depends on these mechanics on how your software performs. As we all know, not all platforms deliver the same quality and performance. For this reason, it is essential to research the software’s capabilities to ensure you choose the best software. That way, you can guarantee to invest in the right application. The following are features you  should consider:

Top 10 Churn Prediction Software

1. Zendesk

Zendesk includes account management, automated routing, availability management, batch communications, asset tracking, and more contributive features. Zendesk has annual revenue of $1.3 billion and 6,678 employees.

2. Pega Customer Engagement

Pega Customer Engagement from Pegasystems includes performance management, workforce intelligence, feedback management, architecture, and more helpful features. Pegasystems has annual revenue of $1.3 billion and 6,427 employees.

3. Qualtrics

Qualtrics includes artwork management, fulfillment distribution, workflow management, campaign management, and more advanced features. Qualtrics has annual revenue of a billion dollars and 4,808 employees.

4. Data Science Studio

Data Science Studio from Dataiku includes data extraction, machine learning, model training, data discovery, data visualization, and more logical features. Dataiku has annual revenue of $204.6 million and 1,022 employees.

5. Optimove

Optimove includes behavioral analytics, contact database, churn management, predictive modeling, data integration, and more innovative features. Optimove has annual revenue of $54.3 million and 329 employees.

6. Trifacta

Trifacta is a data wrangling system that assists businesses in preparing, cleansing, and visualizing unstructured corporate data as well as creating custom reports. Trifacta has annual revenue of $41.4 million and 275 employees.

7. RapidMiner

RapidMiner includes fraud detection, linked data management, process change tracking, data extraction, machine learning, and more valuable features. RapidMiner has annual revenue of $15.1 million and 108 employees.

8. Fayrix

Fayrix can generate dependable consumer behavior predictions as well as result-driven cross-selling and up-selling strategies. Fayrix has annual revenue of $7.1 million and 56 employees.

9. Qymatix

Qymatix assists businesses in transforming data into meaningful insights. It includes data discovery, demand forecasting, modeling, simulation, and more. Qymatix has annual revenue of $580 thousand and four employees.

10. Churnly

Churnly is an artificial intelligence that predicts which clients you will lose and why. It includes account alerts, customer engagement, health score, onboarding, usage tracking/analytics, and more advanced features.

FAQs

What is churn?

Customers jump from brands to brands. When people see innovative and attractive advertisements or hear from their friends, they will potentially swap you with other brands. The subscription cancellation and changing of brands are what you call a churn. Business prevents churn as it affects sales and profits, hindering firms from reaching their goals.

Why is customer service important?

Customer service plays a critical role in the business industry as it is the element of improving sales and profits in every business regardless of size. Providing good customer service allows customers to feel valued, and those elements lead customers to stay loyal to your brand. For this reason, customer service is essential in the professional industry.

Why do you need customer satisfaction?

Customer satisfaction is an element business tries so hard to obtain. Customer satisfaction represents you reaching your goals in providing high-quality customer service. Happy customers mean you delivered high-quality products, met the market’s expectations, and made them feel valued. Customer satisfaction improves overall revenue as they will stay loyal and enhance brand awareness.

Increasing churn rates are due to poor management, poor customer service, and inaccurate forecasting. You may be experiencing these scenarios because you have little visibility and transparency into your business’s performance. You can avoid these complexities by using churn prediction software, which provides accurate data analytics, predictive analytics, visibility, insights, etc.


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