With digital technology making significant changes in the business landscape, making the call center industry fast-paced and continuously evolving, you need to think of and adapt to more agile and innovative methods to meet customer demands and engage them. One way to do so is to move on from the conventional methods that limit you and soar through towards success by taking the first step of securing your very own cloud PBX software today.
12+ Cloud PBX Software
What Is Cloud PBX Software?
Cloud PBX software is the digital technology designed to shift call management efforts of organizations online. Instead of being hosted on-premise, this software solution is rooted in the cloud. Also, it distributes calls to appropriate agents and routes client information on a secured platform. Additionally, it has data analytics tools and displays information visually, making it easier for end-users to understand and gain insights into the performance of their processes. You can often find this functionality as one of the modules provided in end-to-end call center solutions or integrated with call management tools.
This technology helps you complete and deal with repetitive and menial tasks in the call process through workflow automation which minimizes disruptions and accelerates the transaction for a better client experience. Also, with it, you can reduce or eliminate the need for on-site hardware and instead allow you to control processes from a single network, making the workforce more efficient and your methods cost-effective.
Getting the right software can be overwhelming, especially with the plenty of options features in the software market. On top of that, your choice of cloud PBX software also influences how your workforce operates and affects the quality of the customer services you offer. In short, it is a make-or-break factor to getting the goals you set. That said, ensure to be in the know regarding the trends in this software category and go through the checklist of the aspects you should consider to single out which suits you most. The following are features you should also look out for:
- IVR software functionalities
- Auto-attendant features
- Call routing tools
- Call forwarding capabilities
- Call flow configuration tools
- Call blocking functionalities
- Auto dialer capabilities
- Third-party applications integration
Top 10 Cloud PBX Software
With Ringcentral, you can simplify the complexities involved in call tracking and billing. They have 3,141 people working for them and have 1 billion dollars in revenue.
Call tagging and automatic call distribution tools are accessible in this unified communications software. They have a generated revenue of 532 million dollars and have 1,696 employees.
This call center software has functionalities for call routing and callback scheduling. They have 434 million dollars in generated revenue and have 1,549 employees.
Call recording and multi-user collaboration tools are features you can use in this digital solution. They have generated a revenue of 200 million dollars and have employed 1,000 people.
This telephony solution offers capabilities for telemarketing management and call monitoring. Its developer, Sangoma, has 570 people in its team and has 135 million dollars in revenue.
With this business phone systems software, you can streamline video conferencing and queue management. They have employed 252 people and have a revenue of 47 million dollars.
Grasshopper is a telephony software with call logging and fax management features. They have 30 million dollars in revenue and have 30 employees in their team.
With this cloud communication platform, you can use inbound call center and predictive dialer tools. They have a revenue of 22 million dollars and have 110 employees working for them.
Servetel is a cloud PBX software that provides outbound call center and call list management functionalities. They have 29 people in their team and have 6 million dollars in revenue.
Cloudtalk is a contact center software with blended call center and contact management tools. They have 151 employees working for them and have a generated revenue of 3.6 million dollars.
What does PBX stand for?
PBX stands for private branch exchange. A PBX phone system allows organizations to operate and manage incoming and outgoing calls using varying communication channels. PBX systems nowadays offer more functionalities other than answering and routing calls. The modern solutions have call recording tools and queueing capabilities, making way for smoother processes for managing internal and customer communications.
How does cloud PBX work?
A cloud PBX allows users to give and receive calls through the internet, deeming physical hardware unnecessary in doing the job. It entails connecting the cloud based PBX system with the IP network and allowing for the transfer and sharing of data through the cloud. You can automate the processes by customizing the call flow and the routing rules.
What are the differences between cloud PBX software and VoIP software?
A PBX solution and VoIP system can overlap in some of their functionalities, although they have significant differences that will help you tell them apart. The scope of their services is one of them. While both offer capabilities for automating call answering and routing processes, the latter covers more encompassing service offerings for ensuring high-quality call services over the internet. VoIP software offers call analytics and reporting tools and allows access to multiple channels, providing video conferencing and live chat capabilities.
Leave behind time-consuming methods and underwhelming results in the past and take the move forward as you optimize your setup processes and your operational costs with the software that is right for you. Get nothing less than the best cloud PBX software and ensure to invest your resources in the solutions that guarantee results.
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