It’s hard to resolve customer issues when customer service isn’t always online around the clock. While customer service representatives need to dedicate their time to address unique problems instead of resolving common problems all over again, customer self-service software helps companies to continuously engage and guide their customers in resolving problems on their own with ease! Here are some of the best customer self-service software available right now.
12+ Customer Self-Service Software
5. Zoho Desk
7. Salesforce Service Cloud
8. Live Agent
What Is Customer Self-Service Software?
Customer self-service software is a customer relationship management (CRM) software where the software provides automated solutions to customers without the manual assistance of a customer service representative. The software is meant to provide fast and reliable solutions to customers 24/7 through the use of chatbots software where customer self-service is done in an instant chat messenger set-up either in the companies’ websites or social media channels.
One of the huge benefits of using customer self-service software is it helps enhance workplace productivity among customer service representatives. By letting chatbots troubleshoot common problems experienced by the customers, representatives can focus on resolving unique or uncommon issues faced by customers instead. The software can also help train customers to resolve problems on their own with the assistance of a customer service chatbot. It also speeds up the workload of the customer service department with its 24/7 support system and lessened manual work.
- Enhance workplace productivity
- Customer service representatives can work on unique problems while chat bots can resolve common problems.
- Train customers to resolve problems on their own
- Faster work load
One of the most important features of customer self-service software is that it should provide common and generalized solutions automatically to customers through a chatbot without manual input from customer service representatives. The interaction between customers and the chatbot is usually done in a chat messaging interface. The software should also always be able to provide solutions 24/7 as it’s the whole point of why customer self-service software exists in the first place. The software should also facilitate tools for developers to update its software with new and modified solutions. It should also provide options for customers to communicate with a human customer service representative if the provided automated solutions are not satisfactory.
- Provide automated solutions to customer
- Chat messaging interface
- 24/7 support
- Developer tools to update the software
- Options to talk to a customer service representative
Top 10 Customer Self-Service Software
1. Zoho Desk
Zoho Desk helps companies automate customer self-service software through the use of customer context. Zoho has 7,023 employees and earns annual revenue of $1 billion.
Zendesk wants businesses to power up their customer support strategy that includes support through SMS, social media, and e-mail. The company has 3172 employees and earns annual revenue of $459.9 million.
Happyfox wants to reduce the chaos of tackling several complaints who knows with their simple, yet robust customer self-service software. annual revenue is currently $11.9M per year 82 Employees
Freshdesk provides omnichannel software that can help businesses kick off their customer service functionality. Owned by Freshworks, the company has 1,149 employees $288.7 million in annual revenue is currently $288.7M per year 4149 Employees
5. Salesforce Service Cloud
Salesforce Service Cloud’s CRM software empowers businesses to help customers in various ways including facilitating a customer self-service. The company has 45,712 employees and earned annual revenue of $2147.5 million.
6. Live Agent
Live Agent provides businesses with an all-in-one customer service software that can help customers 24/7 with no setup fee. Owned by QualityUnit, the company has 36 employees and earns annual revenue of $5.2 million.
Intercom’s business instant messaging software allows companies to build relationships with their customers with tools that include customer self-service. The company has 946 employees and earns annual revenue of $138.2 million.
Kustomer provides fast, rich customer relationship management software that makes every aspect of CRM feel unified in one centralized software thanks to artificial intelligence. The company has 268 employees and earns annual revenue of $38.9 million.
Helpspot provides straightforward customer service software that has the essential tools businesses need to help their customers including customer self-service. Nothing more, nothing less. Owned by UserScape, the company had 3 employees and earned a revenue of $886,318 in 2021.
Hubspot wants the quote “good for the business” to also mean “good for the customer” with marketing and customer service tools that make customers feel prioritized. The company has 5,422 employees and earned annual revenue of $786.2 million.
Is customer self-service software 100 percent reliable?
Nothing is ever 100 percent reliable as customer self-service software may commit errors or cannot provide satisfying solutions to the customers. This is why developers have to constantly update the software to provide up-to-date solutions in a timely manner. Sometimes, the software can recognize its own errors and have them fixed itself. Allow the software to commit mistakes so their customer service strategy can improve over time.
How does customer self-service software able to provide solutions automatically?
The developers of the software provide tools to script the software to respond to general problems and issues based on the information given by the clients. Through the software’s artificial intelligence, the software can recognize the relevant keywords and context of the customer’s issue and provide solutions that might help customers resolve their issue.
How much does customer self-service software cost?
Pricing for customer self-service software can range from free to $50 per month or more, with customizable pricing available for some software. The software is priced based on its features and its target audience. Small businesses will benefit from using free or low-cost customer self-service software while big businesses will benefit more from using a high-cost customer self-service software.
Say goodbye to the repetitive days of resolving common issues now that the customer self-service software can simply do that while customer service representatives can use their time to resolve more complex and unique problems.
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