Poor IT service can result in system malfunctions and operational delays, leaving a threat to your business growth. IT services are any piece of technology leveraged in your workplace. The laptops you use, applications downloaded, company printers, self-service portals, among others, are examples of information technology (IT) services. Having an effective ITSM in place is vital. It helps you regularize processes and get actionable insights to support your crucial business decisions. And, most importantly, ITSM helps you save costs.


To help you make your IT services more efficient, standardized, and effective, implementing IT service management software in your business makes wonders.

13+ IT Service Management Software

1. SolarWinds Service Desk

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Rating: 4.8/5

Price: $19/month

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2. HaloITSM

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Rating: 5/5

Price: $37.70/month

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3. ServiceDesk Plus

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Rating: 5/5

Price: Custom

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4. HubSpot

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Rating: 5/5

Price: $45/month

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5. Freshservice

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Rating: 5/5

Price: $13.45/month

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6. Wrike

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Rating: 5/5

Price: FREE

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7. Servicenow

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Rating: 4.1/5

Price: Custom

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8. SysAid

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Rating: 4.8/5

Price: Custom

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9. SolarWinds MSP

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Rating: 5/5

Price: Custom

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10. Zendesk

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Rating: 4.5/5

Price: $49/month

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11. Cherwell

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Rating: 4.7/5

Price: Custom

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12. InvGate Service Desk

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Rating: 5/5

Price: FREE

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13. BMC Remedy

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Rating: 5/5

Price: FREE

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14. Jira

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Rating: 4.9/5

Price: FREE

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What Is IT Service Management Software

IT service management (ITSM) software offers all-in-one tools encompassing the many areas surrounding IT service delivery, including policies, planning, execution, and management. Armed with an ITSM framework, ITSM solutions can provide many different features that allow for service desk management, asset management, incident management, change management, and knowledge bases.

Benefits

Since ITSM software creates consistent and repeatable workflows, it can definitely increase your IT efficiency and standardization. This promotes service efficacy. Also, through an accessible centralized repository of knowledge, users can more quickly address their needs and concerns.  Not just that, ITSM tools also increase transparency around IT service delivery.

Features

Aside from standardization, ITSM software also offers the following features:
– service desk
– asset management
– knowledge base
– incident management
– change management
– reporting and dashboards
– solution integration
– automation
– configuration management database (CMDB)
– release management

Top 10 IT Service Management Software

1. Zendesk Support Suite

Zendesk Support Suite lets you build natural conversations with your customers on any channel. This solution also serves as a unified agent workspace, helping your teams provide a more efficient and personalized experience to your customers.

2. Freshservice

More than 40,000 small to medium businesses and enterprises worldwide trust Freshservice. Freshservice is a cloud-based service desk and ITSM suite that helps IT organizations focus on exceptional service delivery and customer satisfaction.

Freshservice has 78 employees and makes $15M in revenue.

3. SolarWinds Service Desk

SolarWinds Service Desk (formerly known as Samanage Service Platform) has thousands of highly rated reviews, making it one of the world’s premier IT service management platforms.

SolarWinds Service Desk makes $938.5M in revenue and has roughly 3,200 employees.

4. SysAid

With service automation, SysAid makes every aspect involved in IT work much easier. SysAid currently makes $23.9M in revenue and has 152 employees.

5. ServiceNow IT Service Management

ServiceNow IT Service Management provides a faster, smarter, and more automated IT service management experience. This ITSM platform has good reviews and makes $3,460,437,000 in revenue.

6. Jira Service Management

Jira Service Management can respond to business changes and deliver great customer and employee service experiences fast.

7. Hornbill Service Manager

Hornbill Service Manager is a codeless ITSM platform that offers out-of-the-box workflows and powerful process automation.

8. Microsoft System Center

Microsoft System Center delivers a unified management system that helps customers realize the benefits of the Microsoft Cloud Platform. With this platform, you can experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection, and self-service.

9. BMC Helix ITSM

BMC Helix ITSM is a service management platform that is built natively for mobile with an intuitive, beautiful, people-centric user experience that empowers productivity.

10. Ivanti Service Manager

Ivanti Service Manager has drag-and-drop workflow automation and cloud-based or on-premise deployment. This enables quick deployment and configuration of effective service delivery, thereby increasing customer satisfaction.

FAQs

Why Does Your Business Need ITSM?

The importance of having ITSM is that it regularizes processes through structured delivery and documentation. This will help save you costs and get actionable IT insights that will help you make better decisions for your business.

What Are the Possible Challenges in Implementing ITSM Tools?

There are two common challenges to look out for upon ITSM implementation: longer implementing time and full system integration.

Who Uses ITSM Software?

Mostly, administrators and managed service providers are the ones that leverage ITSM tools.

Information technology is a good way to maximize your business value. With effective, quality IT service, you can achieve customer satisfaction, reduce IT costs, improve service agility, and improve overall governance and risk management. Furthermore, ITSM does end-to-end management of your IT services, not just resolve day-to-day issues. So, to help you effectively manage all activities involved in designing, creating, and managing the lifecycle of IT services, take advantage of ITSM software.


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