Help desk software helps companies in managing tickets and other issues because of its advanced tools. Several platforms have different characteristics, including being hosted/cloud-based or self-hosted/on-premise. Self-hosted help desk software offers a private and secured network which is best for data security. You can continue reading below for more and see our recommendations. 


10+ Best Self Hosted Help Desk Software

1. Faveo HelpDesk

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Rating: 4.6/5

Price: $485.00/Year

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2. Helpy

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Rating: 3.8/5

Price: $40/Month

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3. Spiceworks

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Rating: 4.9/5

Price: Custom

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4. Deskpro

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Rating: 4.6/5

Price: $29/Month

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5. Kayako

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Rating: 4/5

Price: $30/Month

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6. ManageEngine ServiceDesk Plus

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Rating: 5/5

Price: Custom

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7. OsTicket

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Rating: 4.5/5

Price: Custom

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8. HelpSpot Help Desk

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Rating: 5/5

Price: $699/Year

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9. JitBit HelpDesk

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Rating: 5/5

Price: $24/month

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10. UseResponse

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Rating: 5/5

Price: $149/Month

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11. SysAid

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Rating: 4.3/5

Price: Custom

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What is Self-Hosted Help Desk Software?

Self-hosted help desk software is a technological tool with multiple advanced features and functions, allowing you to do several tasks within a single platform. Managing tickets and requests while ensuring security can be a hassle, especially with manual processes. That way, you might experience sluggish operations and processes. With self-hosted help desk software, you can do more while spending less. It enables automation, collaboration tools, a comprehensive dashboard, anomaly detection, etc. Due to its advanced elements, you can boost operational efficiency and speed.

Benefits

Self-hosted software allows your team to have more control over when updates are released; this is useful if you wish to avoid updates, implement upgrades solely for specific users, or stagger the deployment as you train your team on a new version. With this application, you can obtain conventional methods. 

Features

When choosing the best software, it is a must to examine its performance to avoid investing in the wrong tool. Features and functionalities are crucial aspects you need to analyze as they serve as the mechanics of the software, allowing them to operate and function. For this reason, it is sensible to research the software capabilities to choose the best for your company. Luckily, you can read from the software comparison website regarding the software’s pros and cons. You can also try free trials and versions if available. The following are features you might need:

Top 10 Self-Hosted Help Desk Software

1. Spiceworks

Spiceworks include capacity management, configuration management, web traffic reporting, patch management, and more innovative features. Spiceworks has annual revenue of $22.4 million and 149 employees.

2. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus includes collaboration tools, customizable branding, knowledge base management, and more contributive features. ManageEngine has annual revenue of $18.4 million and 127 employees.

3. Helpy

Helpy includes workflow configuration, a self-service portal, multi-channel communication, customizable branding, automated routing, and more valuable features. Helpy has an annual revenue of more than $5 million and more than 25 employees.

4. OsTicket

OsTicket from Enhancesoft includes automated routing, macros/templated responses, a self-service portal, ticket management, and more logical features. Enhanccesoft has annual revenue of more than $5 million and more than 25 employees.

5. HelpSpot Help Desk

HelpSpot Help Desk from UserScape includes ticket management, email management, automated routing, customizable branding, and more advanced features. UserScape has an annual revenue of $5 million and 27 employees.

6. UseResponse

UseResponse includes feedback management, forms management, third-party integrations, issue tracking, and more contributive features. UseResponse has annual revenue of more than $5 million and more than 25 employees.

7. JitBit HelpDesk

JitBit HelpDesk includes workflow configuration, document storage, ticket management, network monitoring, email management, and more valuable features. JitBit has annual revenue of more than $5 million and more than 25 employees.

8. Faveo HelpDesk

Faveo HelpDesk from Ladybird Web Solution includes IT asset management, knowledge base management, call center management, email management, and more advanced features. Ladybird Web Solution has annual revenue of $4.3 million and 66 employees.

9. Deskpro

Deskpro includes appointment management, change management, customer database, content management, and more helpful features. Deskpro has annual revenue of $3.8 million and 26 employees.

10. Kayako

Kayako from Aurea includes automated routing, network monitoring, project management, email management, and more innovative features. Aurea has annual revenue of $2.4 million and 19 employees.

FAQs

Why is customer service so important?

Customer service is a critical element in the business industry. It allows companies to deliver value and importance to the customers leading to customer satisfaction and loyalty. As we all know, customers are demanding and have high expectations; as a result, customer service is essential as it is what the customers seek.

What is customer satisfaction?

As we all know, the market requires value; they like it when they feel important and heard. Customers have concerns and inquiries they want to understand, and good customer service is what can solve them. Good customer service leads to customer satisfaction, resulting in positive feedback and enhanced brand awareness.

What is a service desk?

There are a lot of circumstances that can be solved with IT capabilities. A service desk is a technological tool allowing IT departments to deliver solutions or solve issues with advanced tools and methods. Service desks have various purposes depending on the end user; you can use them to handle supplying operations, customers, and employees.

Manually managing tickets and requested service is not simple. What is more, you can also experience limitations from manual processes. You can reduce effort and time-consuming manual labor by using self-hosted service desk software. You can provide quick and innovative approaches to solve issues that ensure customer satisfaction and quality management. 


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