There are a lot of businesses that specialize in and prioritize customer service. Customer service is one of the most crucial aspects that suppliers must supply to keep their clients loyal to their companies. For this reason, companies use cloud IVR (interactive voice response) software to attend to customers quickly and conveniently. Continue reading below for more.
10+ Best Cloud IVR Software
4. Plum Voice Hosted IVR
6. Call Center Hosting Auto Dailer
7. IVR GURU
9. Ameyo Contact Center Software
What is Cloud IVR Software?
As we all know, most businesses work in a digital world, which necessitates an application to save, generate, and assess data about business performance and operations. For this reason, experts developed a cloud to enable backup data and security in multiple industries. Cloud IVR software is a technological tool allowing you to deliver automated voice to your clients while ensuring your critical data are operational and stored in the cloud. It has multiple advanced features and functionalities, allowing you to perform several processes and guarantee accurate data analytics and effective communication.
Multiple customers tend to have complaints and inquiries you need to answer as some of them demand that kind of attention. Cloud IVR software provides numerous benefits and advantages to your company, making it a good investment. It enables intelligent call routing, disaster recovery, improves customer journey, customer satisfaction, etc.
The quality of the software is determined by its features and functionalities. For this reason, these two elements are critical aspects to consider before purchasing the software that has piqued your attention. Several technology organizations that developed cloud IVR software provide similar and distinct features that you may or may not require. As a result, it is prudent to investigate the software’s capabilities to evaluate and select the finest software for your organization. Fortunately, you can read program reviews written by software users. You may require the following features:
- Alerts / Escalation
- Callback Scheduling
- Campaign Management
- Event Management
- Outbound Call Center
- Payment Processing
- Call Center Management
- Call List Management
Top 10 Cloud IVR Software
Genesys includes automated routing, callback scheduling, predictive dialer, email management, quality management, FCC compliance, and more helpful features. Genesys has annual revenue of $1.5 billion and 7,354 employees.
Knowlarity includes call management, lead management, CRM (customer relationship management) integration, outbound reporting, and more valuable features. Knowlarity has annual revenue of $245.1 million and 754 employees.
MyOperator includes auto dialer, call center management, telemarketing management, IVR/voice recognition, contact management, and more valuable features. MyOperator has annual revenue of $79 million and 243 employees.
4. Ameyo Contact Center Software
Ameyo Contact Center Software includes appointment management, email management, inbound call center, workflow management, and more contributive features. Ameyo has annual revenue of $51.7 million and 571 employees.
AVOXI includes call center management, call routing, voice customization, call recording, communication management, schedule recording, and more advanced features. AVOXI has annual revenue of $23.8 million and 153 employees.
6. IVR GURU
IVR GURU includes conferencing, outgoing call tracking, call center management, contact management, lead management, and more advanced features. IVR GURU has annual revenue of $14 million and 71 employees.
Servetel includes call list management, real-time analytics, real-time monitoring, campaign planning, automatic call distribution, and more innovative features. Servetel has annual revenue of $6 million and 29 employees.
SparkTG includes a blended call center, call monitoring, campaign management, automated routing, telemarketing management, and more contributive features. sparkTG has annual revenue of more than $5 million and more than 25 employees.
9. Call Center Hosting Auto Dialer
Call Center Hosting Auto Dialer includes dialing modes, coaching tools, call recording, voicemail detection, voicemail pre-recording, workforce management, and more logical features. CallCenterHosting has more than $5 million in annual revenue and more than 25 employees.
10. Plum Voice Hosted IVR
Plum Voice Hosted IVR includes phone key input, survey/poll management, voice customization, computer telephony integration, and more helpful features. Plum Voice has annual revenue of $4.5 million and 31 employees.
Why is customer service so important?
Customer service is a component businesses must deliver appropriately and accurately to the market. Good customer service makes customers stay loyal and even spreads brand awareness. Happy customers tend to recommend your brand to prospective customers to share their experience with your company. That is why the professional industry focuses on customer service.
Why do you need a cloud?
A cloud is a technological tool that the professional industry use nowadays. Most companies operate in the digital world to promote digital marketing and boost overall business operations. A cloud is a system that enables cloud file storage, allowing you to store data within the internet and secured storage to transfer your data conveniently or file recovery operations.
What is a call center?
A call center is a business that places a high value on customer service. Most firms selling goods and services have customer service representatives to attend to the customer’s concerns regarding your products. Call center agencies are one of the most popular brands since it ensures that customers are valued and happy.
Attending multiple customers at the same time is almost impossible, especially with manual methods, as it has limitations. With cloud IVR software, you can untangle current complications; instead, you can boost operations and productivity. With its advanced features, you can deliver quality management, quality assurance, and impressive customer service to the market.
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