Make way for a smoother workflow in your hotel operations by using appropriate modern solutions for seamless customer communication and guest engagement practices. That said, secure your very own robust guest messaging software to aid you with your processes to ensure zero missed messages and efficiently generate and send responses with just a few clicks and swipes.
12+ Guest Messaging Software
2. Xperium by RepUp
4. Glad to Have You
5. Helix By MicroMetrics
7. RMS Hotel
What Is Guest Messaging Software?
Guest messaging software refers to the channel hotel operators and staff use to establish better customer interaction. Having this platform as one of the modern solutions in your digital toolkit will allow your guests to reach out when asking for a service and when sending an online reservation inquiry instantly. Also, it has text messaging and file sharing capabilities, making it easier for users to exchange information and send pictures or videos to streamline customer communication.
This messaging software allows end users to send messages by utilizing multiple messaging channels. In addition, you can access its functionalities across varying digital devices and use it as a part of your existing hotel channel management and integrate it with other third-party applications.
This technology will make it easier and more convenient to clarify hotel instructions and procedures to avoid complications and misunderstandings during your stay. Also, this communication platform enhances your customer support practices which heighten their hotel experience and increase customer satisfaction. In addition, you can use it as a tool to encourage guests to leave reviews for your hotel services.
There are numerous promising digital solutions in the software market that you can consider when deliberating the software to equip in your hospitality business. Although they have overlapping functionalities, each caters to specific needs and offers unique additional service offerings. That said, ensure to study essential aspects that will help you determine the best candidate for the software of your choice. Overcoming this challenging situation entails considering factors such as your guest messaging needs, provided software packages, pricing plans, and their list of supported digital devices. Also, look for the following essential features for guest messaging software:
- Live chat functionalities
- Video conferencing capabilities
- Collaboration software functionalities
- File and data sharing and attachment features
- Chat history
- Automated replies
- Multi-channel messaging capabilities
- Data analytics and reporting tools
- Third-party applications integration
Top 10 Guest Messaging Software
Tools for maintenance scheduling and work order management are examples of features in this hospitality property management software. They have generated a revenue of 34 million dollars and have employed 134 people.
This SMS marketing software has contact management and scheduled messaging tools. They have 23.1 million dollars in revenue and have 159 people on their team.
3. RMS Hotel
RMS Hotel is a reservation solution with contact management and CRM software features. They have 90 people working for them and have a generated revenue of 13.1 million dollars.
4. Xperium by RepUp
This guest experience software offers tools for sentiment analysis and SMS text messaging functionalities to its users. They have 70 employees and have a generated revenue of 13 million dollars.
5. Glad to Have You
With this digital solution, you can utilize push notifications and analytics functionalities. They have 28 people working for them and have 5.6 million dollars in revenue.
You can personalize the mobile experience and use tools for service recovery in this hotel guest messaging software. They have 30 employees and have a generated revenue of 5 million dollars.
Nuvola is a software that provides its users with maintenance management and single property features. They have 5 million dollars in revenue and have 27 employees in their team.
With this cloud communication platform, you can use capabilities to simplify appointment scheduling and message personalization. They have a revenue of 3.5 million dollars and have 24 employees working for them.
HelloShift is a hospitality property management software with online booking and preventive maintenance digital tools. They have 1.1 million dollars in generated revenue and have six employees in their team.
10. Helix by MicroMetrics
When you use this customer experience software, you can streamline knowledge management and data collection. They have a generated revenue of 690 thousand dollars and have employed four people.
Why is a guest messaging strategy essential for hotel businesses?
Standing out in this competitive hotel industry entails meeting and accommodating your customers on the messaging channel they prefer to use and at the right timing. That said, to maximize its results, you need to plan and develop an approach to communicating with guests. In addition, it improves your reputation management and plays a crucial part in building relationships with your guests.
What are hotel triggered messages?
Triggered messages refer to automated messages sent to customers after they performed an action that met the requirements for the transactional message. This method allows you to send targeted messages during the multiple phases of the customer journey. Triggered messages include pre-arrival messages, pre-check-in messages, mid-stay messages, and post-stay messages.
What are essential tips for effectively communicating with guests?
One of the tips to increase the effectiveness of your communication strategy is to take the proactive messaging method. Also, ensure to reply promptly and be concise with the content of your message. Another tip is to leverage digital communication solutions in your internal processes to serve the interest and meet the demands of your guest and improve the quality of your customer service.
In this digital era, most people have smartphones in their pockets or bags and take their mobile devices wherever they go. That said, generating and implementing a guest messaging strategy will allow you to personalize customer experience before their arrival until they checkout from your hotel. Make the choice today and get the best guest messaging software to support you throughout the process and gain the outcomes you deserve.
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