Be more efficient and productive in collecting data and be more innovative in asking your customers for feedback by employing an effective SMS survey strategy. Get extensive SMS survey software as early as now to undergo the processes seamlessly and take significant steps to improve your methods in following up with your respondents today.
12+ SMS Survey Software
1. QuestionPro
2. SurveyMonkey
3. Delighted
4. SurveySparrow
5. SimpleTexting
6. TextMagic
7. SlickText
8. Voicent
9. SMS Track
10. GeoPoll
11. Zonka Feedback
12. GetFeedback
13. Business 2 Community.com
What Is SMS Survey Software?
SMS survey software is a digital solution designed to help businesses gather feedback and reviews from customers regarding the quality of their services and products through text surveys and polls. It allows users to generate and customize surveys and even provide configurable questionnaire templates that are easily accessible and editable.
With this data analysis tool, you can collect responses in real-time and integrate results into one platform. You can also choose to filter and convert them into visual diagrams to make the data more digestible. Also, it has multilingual capabilities and digital tools for contact management and offers scheduling software functionalities.
Benefits
This technology is a rich data source, allowing you to grasp and understand actionable insights better. Also, with its workflow automation capabilities, you can generate and structure your workflows in a way that will help you streamline and breeze through the involved repetitive menial and manual tasks. In addition, it provides you with more optimal and cost-efficient methods for data collection.
Features
In choosing the SMS survey software to equip your business, studying the current trends in this software category and looking into reviews can help you with your decision-making process. Although, you should note that software solutions are not one-size-fits-all technologies. Despite having overlapping functionalities, they also provide unique service offerings and varying pricing plans, which affect their compatibility with organizations of varying sizes. That said, ensure to single out the one that can meet your needs and align with your strategic goals. The following are features you should consider:
- SMS survey flow templates
- Customization capabilities
- Feedback management functionalities
- Powerful reporting tools
- Contact lists management features
- Analytics platform and dashboard
- Survey performance tracking capabilities
- Survey scheduling tools
- User-friendly interface
Top 10 SMS Survey Software
1. SurveyMonkey
This polling software allows its users to access features for online polling and email distribution. They have 1,367 people on their team and have 389.6 million dollars in generated revenue.
2. QuestionPro
This survey solution has message personalization and question branching capabilities. They have a revenue of 49.7 million dollars and have 343 employees working for them.
3. GeoPoll
Survey implementation and multi-modal data collection tools are examples of features in this software. They have generated a revenue of 18 million dollars and have employed 90 people.
4. SlickText
SlickText is an SMS marketing software that has SMS messaging and location-based marketing capabilities. They have 17 million dollars in revenue and have 50 people on their team.
5. SurveySparrow
With this customer experience solution, you can streamline the processes for 360 degree feedback and survey generation. They have 16 million dollars in revenue and have 110 employees.
6. SimpleTexting
When you use this platform, you can access scheduled text messaging and business instant messaging functionalities. They have 28 people working for them and have 7 million dollars in generated revenue
7. TextMagic
TextMagic is an SMS text survey software with functionalities for campaign management and mass texting. They have 15 employees in their team and have a generated revenue of 4.9 million dollars.
8. Voicent
Voicent provides its users with features for lead management and list management. They have a generated revenue of 4.4 million dollars and have 20 employees.
9. Delighted
With this customer engagement software, you can use SMS messaging and predictive analytics tracking tools. They have employed 24 people and have a revenue of 3.5 million dollars.
10. Zonka Feedback
You can simplify the processes of skip logic and sentiment analysis with this customer satisfaction survey. They have 15 employees working for them and have 2.2 million dollars in revenue.
FAQs
What are the advantages of sending surveys through SMS?
Since most people bring their mobile devices and spend their past time scrolling through them, you have better chances of piquing their attention and getting a response. Also, sending SMS surveys at the right timing helps you get more honest feedback in real time and improves your SMS marketing processes. In addition, modern solutions for SMS surveys are easy to deploy and allow you to set up and build surveys with just a few clicks.
What are essential tips to remember in generating SMS surveys?
One of the tips you should keep in mind when generating your SMS survey is to keep it brief and straightforward. Also, start with a compelling introduction that will let recipients recognize your brand. Another tip is to know your audience and track their history with your brand to personalize your campaign.
What are the differences between a poll and a survey?
One of the main differences between these two is the number of questions it involves. Polls include one multiple-choice question, while surveys involve numerous subjective and objective questions that mostly require text comments. Also, another thing that sets them apart is their purpose. The former aims to know the preferences of respondents. On the other hand, the latter brings in more specific and detailed insights on the opinions and experiences of survey participants.
Generate surveys without the stress and lengthy process and get the necessary data within your reach by securing the best SMS survey as one of the modern solutions in your digital toolkit. Know your market better and realize what makes them tick, and identify the areas that need improvement to engage and retain them for the long term.
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