As we all know, customers have increasing demands and expectations, factors that businesses might find challenging. For this reason, several large enterprises use virtual agent software to help them deliver service to their numerous customers and ensure all complaints are received and attended to. You can continue reading below to see our recommendations and learn more.


10+ Best Virtual Agent Software

1. EasyVista

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Rating: 3.8/5

Price: Custom

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2. Synthetix Live Chat

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Rating: 4/5

Price: $5.16/Month

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3. ServiceNow ITSM

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Rating: 4.3/5

Price: Custom

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4. Genesys

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Rating: 4.5/5

Price: $75/Month

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5. Talkdesk

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Rating: 4.5/5

Price: $75/Month

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6. eGain

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Rating: 4/5

Price: $59/Month

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7. Cherwell

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Rating: 4.4/5

Price: Custom

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8. HelpOnClick

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Rating: 4.6/5

Price: $7.20/Month

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9. Nuance

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Rating: 4/5

Price: Custom

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10. SmartAction

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Rating: 5/5

Price: Custom

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11. Ozonetel CloudAgent

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Rating: 4.6/5

Price: $25/Month

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What is Virtual Agent Software?

Virtual agent software is a technological tool with multiple advanced features and functionalities, allowing you to do various tasks within a single platform. It enables machine learning and artificial intelligence characteristics programmed to process business operations and customer service. Virtual agent software is a program acting as an agent to connect and exchange data with the customer. It increases operational efficiency and speed by automating processes and providing accurate data analytics and cloud features that the professional industry relies on to deliver professional and immaculate outputs.

Benefits

Virtual agent software delivers impressive benefits and advantages to your company. As we all know, manual methods would not suffice in the modern era as it has gaps that human labor cannot solve. Virtual agent software focuses on delivering customer service; it assists human agents, better data gathering, better lead generation, improves customer experience, and constantly improves AI.  

Features

Features and functionalities are significant factors to make throughout your research because they allow the software to perform and run. It is also expensive. As a result, it is advised that you research the software’s capabilities before purchasing it. Several technology businesses that developed virtual agent software offer similar and distinctive characteristics that you will find appealing. Reading customer reviews or taking advantage of free trial offers can help you learn more about the product that has piqued your interest. You might need the following features:

  • IVR / Voice Recognition
  • Multi-Language
  • Call Recording
  • Call Routing
  • Computer Telephony Integration
  • Audio / Video Conferencing
  • Automatic Call Distribution
  • Big Data Analytics
  • Access Controls/Permissions
  • Alerts / Escalation

Top 10 Virtual Agent Software

1. ServiceNow ITSM

ServiceNow ITSM includes capacity management, incident management, data visualization, compliance management, and more innovative features. ServiceNow has annual revenue of $5 billion and 16,881 employees.

2. Genesys

Genesys includes customer relationship management (CRM), campaign management, callback scheduling, email management, and more helpful features. Genesys has annual revenue of $1.5 billion and 7,354 employees.

3. Nuance

Nuance includes document storage, access controls, document delivery, electronic signature, document indexing, and more contributive features. Nuance has annual revenue of a billion dollars and 7,100 employees.

4. Talkdesk

Talkdesk includes call center management, customer experience management, call monitoring, lead management, and more contributive features. Talkdesk has annual revenue of $435 million and 2173 employees.

5. eGain

eGain includes communication management, predictive analytics, sentiment analysis, gamification, knowledge management, and more advanced features. eGain has annual revenue of $111.7 million and 770 employees.

6. EasyVista

EasyVista includes digital asset management, enterprise content management, knowledge management, mobile forms automation, and more advanced features. EasyVista has annual revenue of $42.7 million and 284 employees.

7. SmartAction

With seamless interfaces to current contact center technology and data sources, SmartAction’s solutions make it simple for organizations to automate the repeated conversations handled by live agents. SmartAction has annual revenue of $19.8 million and 70 employees.

8. Cherwell

Cherwell includes feedback management, customizable branding, a self-service portal, task management, an activity dashboard, and more innovative features. Cherwell has annual revenue of $17.4 million and 120 employees.

9. HelpOnClick

HelpOnClick includes automated routing, call center management, screens sharing, virtual assistant, ticket management, and more advanced valuable features. HelpOnClick has annual revenue of more than $5 million and more than 25 employees.

10. Synthetix Live Chat

Synthetix Live Chat includes collaboration tools, customizable branding, a self-service portal, full-text search, and more valuable features. Synthetic has annual revenue of $2.8 million and 19 employees.

FAQs

Why is customer service so important?

Customer service is a critical element business needs to deliver to their customers appropriately. As we all know, customers are demanding and have high expectations of the business industry given the technology era. Providing good customer service gives value and importance to the customers, which makes them stay loyal to your brand.

What is a call center company’s role?

The BPO industry has a significant role in the business industry. Companies need them to deliver more service to their audience. After purchasing, customers have inquiries or complaints, which customer representatives manage to ensure their problems are solved. The call center company executes high-quality customer service, aiding companies in obtaining customer satisfaction.

What is virtual reality?

Virtual reality is a product of technology. You can hear them in games, architectural industry, and art fields. Virtual reality is a computer program that mimics a specific object’s appearance and movements. It is usually used in games nowadays. In other cases, engineers and architects utilize virtual reality due to its virtual testing and 3D model simulation features.

Manually handling numerous customers at the same time can cause overlooks and work errors that hinder daily business operations. On top of that, it can lead to customer disappointment. With virtual agent software, you can obtain multiple leading hands in your company. That said, it boosts your operational speed and productivity. It also ensures quality assurance and improved management.  


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