You won’t be able to optimize your website visitors’ user experience if you’re unable to understand how they use your website. As such, gaining visibility into your visitors’ journey across your website is crucial in order to make changes that improve user experience. From navigating through clicks and taps to scrolling across multiple pages, it’s important that you’re able to see where website visitors struggle, encounter bugs, or leave a page as this will help you fix and optimize UX. All these can be made possible with session recording software.
19+ Session Recording Software
4. Lucky Orange
5. Quantum Metric
9. Crazy Egg
15. Bandicam Screen Recorder
19. Request Metrics
20. RevBits Privileged Access Management
What Is Session Recording Software
Session recording software, or session replay software, allows a company to record and visually replay how a user navigates their website to better understand the user’s experience. Session replay tools offer visibility into bugs, errors, or confusing moments, among other situations the user may experience.
Having that level of understanding about how people use your website allows you to easily make data-driven decisions or changes that improve user experience. Since recordings are easy to share with your team, clients, or stakeholders, and straightforward to watch, you can use filters to narrow down the list of available recordings and use advanced functions that let you highlight problematic pages or elements where people immediately leave.
In addition, using session replay tools lets you proactively help customers as it helps you identify the most common pain points in the customer journey. And since session recording tools let you monitor the users’ likes and dislikes, these tools can guide you in making product marketing improvements.
Session recording software captures mouse movements, typing, scrolling, and time spent on certain parts of a page, among other aspects. After the software gathers data from a user session, it then reproduces a video recording based on the user’s interaction with the website.
Session replay tools may offer capabilities that are unique from each other, but common features include:
– traffic control
– segmented recording
– engagement score
– filtered search
Top 10 Session Recording Software
Dynatrace offers software intelligence to simplify cloud complexity and accelerate digital transformation. Its automatic and intelligent observability at scale, this all-in-one platform brings in precise answers about the performance of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate, collaborate, and deliver more value, faster.
FullStory is a reliable digital experience intelligence platform with rich analytics, robust session detail, and collaboration tools to help answer questions, understand issues, and uncover opportunities on the web and mobile properties.
Hotjar offers product experience insights that show how users behave and what they feel strongly about. This will help product teams to deliver real value to users.
Smartlook is a website analytics solution with features that allow brands to easily understand how customers precisely interact with the website and app. This software solution watches recordings of every user, seeing exactly what they see, then provides resolutions.
LogRocket is a session replay software that combines performance monitoring and product analytics tools in order to empower software teams to create the ideal product experience.
Trusted by over 165,000 clients, Mouseflow is a behavior analytics platform that optimizes website experience. With its user session recording capabilities, clients can use this SaaS solution to watch video recordings that allow them to discover what happens between each visitor’s clicks.
Glassbox is a digital experience analytics tool that works in real-time — across mobile apps and websites — to empower organizations to create frictionless digital journeys for their customers.
Contentsquare is an experience analytics platform that captures every in-page interaction and micro-gesture to provide insights into customer behavior. This analysis will be translated into scores, visualizations, and recommendations to help teams make informed decisions.
WalkMe is a digital adoption platform that offers endless opportunities for customization to effectively support organizations’ unique needs. WalkMe makes $148.3M in revenue and has a workforce size of 950 employees.
Plerdy is built to automatically collect data, which can be used to drive conversion rates. Aside from increasing conversions, you can also create smart pop-up forms and get SEO alerts, among many other functionalities.
What Are the Uses of Session Replay Software?
Companies can use session recording/replay software to identify bugs or other technical issues and boost conversion rates.
What’s a Potential Issue with Session Replay Software?
One of the possible issues in implementing session recording software in your business is a privacy risk. There is no red flag in recording a user’s clicks, but there is a privacy concern when a customer is inputting financial, medical, password, and other confidential data.
Who Can Use Session Recording Software?
IT teams and UX designers can leverage session replay software.
Getting insight into your website visitors’ user experience and improving conversion rates are now made easy with the help of session recording software. Make data-driven decisions and stay on top in providing an excellent digital user experience. Make every journey across your website memorable for your website visitors.
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