As technology continues to evolve and businesses keep adjusting to the modernized approaches of managing and delivering processes, it is crucial to have the right modern solutions in your digital toolkit. That said, secure softphone software now and scale new heights of employee productivity as you leverage modern workplaces to receive and place calls.
14+ Softphone Software
1. LiveAgent
2. Bitrix24
3. GoToconnect
4. 3CX
5. Cloudtalk
6. Ringcentral Contact Center
7. Bria
8. Zoiper
9. CallTrackingMetrics
10. Acefone
11. VirtualPBX
12. Zultys MX System
13. Kavkom
14. Ring4
15. RingDNA
What Is Softphone Software?
Users download softphone software to digitize activities traditionally performed using actual telephones. With this, you can use mobile devices and desktop computers and connect them to the internet to make outbound calls and receive incoming calls. It provides a centralized platform that presents the tools you need to manage, record, and route calls under one roof, making it easier for organizations to monitor and control processes.
Also, it offers functionalities for business instant messaging and conferencing, making interactions and transactions quicker and seamless. This software technology offers data analytics capabilities to help gain better insights into the performance of your operations.
Benefits
A softphone application provides plenty of benefits to your business. For one, it allows you to incorporate workflow automation for dialing and call routing, allowing you to save your resources and implement time-efficient methods while optimizing results. Additionally, it increases the efficiency and productivity of your workforce and minimizes operational costs.
Features
The software market lists pages of results you can choose from to streamline call management processes. Despite that, getting the right software is a crucial factor that will help you achieve the objectives you desire. Your choice of software should provide service offerings aligning with your needs and is compatible with the size of your organization. That said, make a checklist of the aspects you should consider, including their pricing plans and supported digital devices to gauge how your choices can advance your plans and strategies. The following are features you should also look into:
- Video conferencing capabilities
- Call management functionalities
- Interactive voice response tools
- Call transfer features
- Live chat capabilities
- File sharing functionalities
- Screen sharing features
- Lead management tools
- Customer support capabilities
Top 10 Softphone Software
1. LiveAgent
This contact center software has automated routing and computer telephony integration functionalities. They have 5 million dollars in revenue and have 29 people on their team.
2. Bitrix24
This cloud communication platform offers digital tools for voice recognition and call recording. They have a revenue of 8 million dollars and have 55 employees.
3. GoToconnect
With this telephony solution, you can use queue management and call scripting capabilities. They have 252 people working for them and have 47 million dollars in revenue.
4. 3CX
With this unified communications solution, you can streamline the complexities involved in call logging and automatic call distribution. They have 144 employees in their team and have a generated revenue of 130 million dollars.
5. CloudTalk
With CloudTalk, you can simplify the complexities involved in telemarketing management and call list management. They have 3.6 million dollars in revenue and have 151 employees working for them.
6. Bria
Bria is a softphone system with inbound call center capabilities and call recording tools. Its developer, CounterPath, has 29 million dollars in generated revenue and has 80 people working for them.
7. Ringcentral Contact Center
Ringcentral Contact Center is a call center solution with auto dialer and predictive dialer tools. They have 3,141 employees and have 1 billion dollars in generated revenue.
8. Zoiper
Zoiper is a VoIP software with unified communications and access control tools. They have a generated revenue of 8 million dollars and have employed 41 people.
9. CallTrackingMetrics
Functionalities for customer journey mapping and lead management are accessible in this digital solution. They have 54 people in their team and have 17.6 million dollars in generated revenue.
10. Acefone
Call monitoring and audio conferencing capabilities are features you can use in this business phone systems software. They have generated a revenue of 5 million dollars and have over 25 employees.
FAQs
What does VoIP stand for?
VoIP stands for Voice over Internet Protocol. It is the technology that functions to convert voices into a digital signal. VoIP uses broadband internet connection to offer telephone services that make it possible to make long-distance calls without the high charges. With this approach to managing communications, you can provide a more unified platform that allows communication through live chatting and video conferencing.
What are tips for a successful call center management strategy?
Leveraging data is a helpful way in determining the right direction and the approach to maximize results and eliminate bottlenecks in your workflows. Also, you should automate processes that are menial and go for digitizing manual tasks to eliminate human errors. Another tip for a more effective strategy is to get a digital workplace solution to improve collaboration and internal communication.
What advantages do softphones bring to your business?
The softphone allows businesses to reach out to prospects and increase brand accessibility by using multiple communication channels while ensuring efficiency and minimizing expenses. Also, you can integrate these solutions with social networks to expand audience reach and gain a rich data source for converting prospects and ensuring loyalty from the existing customer pool.
Keep up with the growing demands of your market and adapt to the ever-changing and competitive industry by having the best softphone software to aid you in your digital transformation journey. Invest in the solution that will secure business growth in the future and enjoy high operational efficiency to stand out in the many angles in business. Start it today by clicking that download button.
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