Instant messaging has changed so much with the way we communicate with each other. With instant messaging and chat software, users around the world can instantly communicate with each other quickly without formalities. Here are some of the best instant messaging software available right now.


10+ Best Instant Messaging and Chat Software

1. Rake

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Rating: 5/5

Price: Free

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2. Brosix

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Rating: 4.7/5

Price: Custom

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3. Slack

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Rating: 5/5

Price: Free

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4. Microsoft Teams

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Rating: 5/5

Price: Free

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5. Flock

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Rating: 5/5

Price: Free

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6. Viber

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Rating: 4.2/5

Price: Custom

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7. LivePerson

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Rating: 5/5

Price: Custom

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8. Workplace by Facebook

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Rating: 4.5/5

Price: $4/month

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9. Zoom

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Rating: 4.6/5

Price: Free

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10. Troop Messenger

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Rating: 4.8/5

Price: $1.00/Month

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11. Huddle

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Rating: 5/5

Price: Custom

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What Is Instant Messaging and Chat Software?

Instant messaging and chat software is messaging software that uses a text-based system. This chat and instant messaging software allow for one-on-one direct communication between two parties or multiple parties through a group chat in real-time.

Benefits

Instant messaging and chat software allows for rapid, direct communication between parties that can eliminate the waiting time set by emails. Through this setup, it allows users to communicate informally which does not require the format tone needed by email communication. The instant messaging software can be used in businesses to allow employees to communicate with each other informally without the need to be formal, which is expected in writing and corresponding emails. The business instant messaging software also provides fun, interactive tools for users to communicate with each other in more lively tones that can enrich interactions between parties, especially close contacts.

Features

Instant messaging and chat software should provide a text-based conversation set-up for parties to communicate with each other. The instant messaging software for businesses can offer personal chat conversations or group messaging conversations. The live chat software should also be able to transmit push notifications to users to notify them that they received a new message, which such option can be turned on (by default) or turned off. The chat software should also be able to allow users to track chat conversation history. The website chat software should also provide audio conferencing and video conferencing software capabilities that allow them to communicate in real-time through the use of video calling and audio calling capabilities. The business chat software should also allow users to send and receive multimedia files such as videos, images, documents, etc.

  • Text-based conversations
  • Personal messaging
  • Group messaging
  • Transmit push notifications on new messages
  • Track chat conversation history
  • Video and audio conferencing
  • Send and receive multimedia files

Top 10 Instant Messaging and Chat Software

1. Huddle

Huddle provides document collaboration software where teams can communicate with each other in document creation and editing. Huddle has 59 employees and earns annual revenue of $7.2 million.

2. Workplace by Facebook

Workplace by Facebook utilizes the Facebook platform to bring employees together in one streamlined social networking software. Facebook has 71,970 employees and earns a revenue of $117 billion.

3. LivePerson

LivePerson’s conversational cloud software is powered by artificial intelligence that makes business-to-consumer conversation engaging. LivePerson has 2,104 employees and earns annual revenue of $421.2 million.

4. Slack

Slack provides a workplace instant messaging software that provides a beautiful, yet simple interface for companies to create specific chat channels. Slack has 3,641 employees and earns annual revenue of $415 million.

5. Zoom

Zoom remains to be a popular web and video conferencing software that connects users and employees to communicate with each other through video calling. Zoom has 1,362 employees and earns annual revenue of $197.5 million.

6. Microsoft Teams

Microsoft Teams’ video conferencing software allows employees to attend meetings remotely as if they are there in the meeting room. Microsoft has 181,000 employees and earns a revenue of $184 million.

7. Viber

Viber’s VoIP software allows users to make free calls to users anywhere they go without any charges. Viber has 370 employees and earns a revenue of $44 million.

8. Brosix

Brosix encourages team collaboration with its workforce collaborative software. Brosix has around 25 employees and earns a revenue of around $5 million.

9. Rake

Rake provides messaging software that helps simplify business messaging. Rake has around 12 employees and earns a revenue of around $5 million.

10. Troop Messenger

Troop Messenger provides team collaboration software that is unique with features that include collaborative instant messaging capabilities. Troop Messenger has 6 employees and earns annual revenue of $870,000.

FAQ

What kinds of businesses can use instant messaging and chat software?

All kinds of businesses and sizes that rely on direct communications can use instant messaging and chat software that is optimized for business and enterprise use.

Is instant messaging and chat software a standalone product or a feature of another software?

Instant messaging and chat software is usually offered as standalone software, although business-specific software can be bundled with other software such as employee engagement software and employee intranet software.

How much does instant messaging and chat software cost?

Pricing for instant messaging and chat software are usually free, with some software offering custom pricing which increases its pricing as it offers more features through subscription tiers. Pricing for instant messaging and chat software varies depending on the features available and the intended users. Personal users may benefit from free or low-cost instant messaging and chat software while companies may benefit from high-cost instant messaging and chat software.


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