Introduction
The wise L. Frank Baum once said, “No thief, however skillful, can rob one of knowledge, and that is why knowledge is the best and safest treasure to acquire.” Knowledge is treasure, and that’s why all businesses and organizations should strive to increase the knowledge of their employees. Luckily, knowledge expansion can effortlessly be done with knowledge management system software.
12+ Knowledge Management System Software
1. Document360
2. ProProfs Knowledge Base
3. Knowmax
4. LiveAgent
5. Zendesk
6. Zoho Desk
7. Confluence
8. ServiceNow Knowledge Management
9. Guru
10. ComAround Knowledge
11. Inkling
12. KnowledgeOwl
13. KBPublisher
What Is Knowledge Management System Software?
There are numerous departments in companies that each hold large repositories of knowledge. A knowledge management system software takes takes that knowledge, organizes it, and stores it in an easily accessible place. Knowledge management system tools and features can be used for both improving the company and improving the customer knowledge base.
Benefits
When employees are knowledgeable about their jobs, they are more likely to serve customers better. Therefore one of the benefits of knowledge management software is that it increases overall customer satisfaction and happiness. The experience of customers, clients, and employees are greatly elevated through a knowledge management platform.
Features
One very useful feature that knowledge management system software provides is email tracking and marketing software. These features help with the creation, personalization, and optimization of marketing emails and gives valuable insights so you know how to turn prospects into leads.
Top 10 Products
1. Document360
Document360 offers the best knowledge management software for editors, reviewers, and content producers. Document360 has artificial intelligence software, simple navigation, security, and many other useful features.
Document360 has a company size of around 22 employees and a revenue of $4 million.
2. ProProfs Knowledge Base
Integrate easily with help desk, chat, CRM software, and more and build an extensive knowledge base with tools and features from ProProfs Knowledge Base. Improve your knowledge base management system with ProProfs Knowledge Base.
ProProfs Knowledge Base has a company size of around 163 employees and an estimated annual revenue of $23.6 million.
3. Knowmax
Continue learning and improve your company big time with LMS software from Knowmax. Knowmax is truly one of the best knowledge management platforms around.
Knowmax has a company size of 51-200 employees and a revenue of $4 million.
4. LiveAgent
People love working with LiveAgent because it empowers employees, increases customer satisfaction, and boosts sales. LiveAgent will supply you with knowledge management system features such as ticketing software, CRM, help desk software, and so much more.
LiveAgent has a company size of 11-50 employees and a revenue of $5 million.
5. Zendesk
Zendesk has been providing the best knowledge management systems to companies for 14 years. With Zendesk features such as SEO software and data analytics software.
Zendesk has a company size of 1,001-5,000 employees and a revenue of $1 billion.
6. Zoho Desk
Zoho knowledge management software is unbeatable, so start making use of Zoho Desk for free today. With free knowledge management software you will forever change the way you store knowledge.
Zoho Desk is a product of Zoho, a company that has around 5,000-10,000 employees and a revenue of $610 million.
7. Guru
Over 3 million people around the world use Guru. If you’re looking for freelancers, jobs, or enterprise solutions, Guru has got you covered.
Guru has a company size of 51-200 employees and an estimated annual revenue of $100 million.
8. ComAround
Knowledge database management systems are important. That’s why ComAround offers software that is designed specifically to share consistent and personalized knowledge across all channels in your organization. Get ComAround’s knowledge editor, decision trees, predictive analytics tools, and more today.
ComAround has a company size of 11-50 employees and a revenue of $4 million.
9. Inkling
Expand and grow employee and company knowledge with field services, training, policy & process reinforcement, and eLearning software from Inkling.
Inkling has a company size of 51-200 employees and an estimated annual revenue of $17 million.
10. KnowledgeOwl
KnowledgeOwl has the knowledge management system software you are looking for. Keep all information and data in one place with their top-notch knowledge base software.
KnowledgeOwl has a company size of 11-50 employees and an estimated annual revenue of $900,000.
FAQs
What does knowledge management system software do?
Knowledge management system software stores much needed knowledge for companies and businesses of all sizes in all different industries. The software keeps knowledge up-to-date, helps with staying organized, and tracks frequently asked questions, among other things. The software also stores knowledge on customers and clients so businesses are better able to serve them.
How much does knowledge management system software cost?
Some knowledge management system software is free, such as Zoho Desk. Other software, such as KBPublisher, has custom-pricing depending on the features you avail. For the most part however, knowledge management system software has monthly subscriptions that range from a little as $5 to $135 per month.
Are there any considerations I need to make before getting knowledge management system software?
Before getting knowledge management system software, first consider the aspects in which your company is lacking support, then aftwards you can choose the software that has what you need. You should also consider reading customer reviews to get a better picture of the software you’re considering getting. Another thing to consider is trying out software demos and trials.
Conclusion
Organize your company or business with more efficiency and ease with the help of knowledge management system software. An increase of knowledge leads to an increase in sales and revenue, so don’t hesitate to make use of knowledge management system software today.
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